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Terms & Conditions

TERMS OF USE
Please read the following terms and conditions very carefully before using or accessing Modern Mart or availing any Service.
USER ACCOUNT SECURITY
Customer will have to register with Modern Mart and obtain a user account to order the items. All registered customers are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
CONTENT ON PLATFORM
The products shape, colour and design may vary as per the images shown on website.
ORDER PRIORITY
All the orders received from website will be fulfilled from ready stock only. If any item is out of stock will be provided as per the possibility or otherwise subtract from the bill amount.
PRICING
Majority of the products listed on the website will be sold at special price. Although prices of most of the products do not fluctuate on a daily basis but some of the commodity’s prices do change on a daily or time to time basis.
CANCELLATION, RETURN & REFUNDS POLICY
Customer can return at the time of delivery after checking the items in front of the delivery person. The return of any used or damaged item will not be accepted at any cost.

1. TERMS OF CANCELLATION
(a) You can cancel the within 1 hr. from the Order.
(b) The request for cancellation of the order can be made by the customer by using the order number.
(c) For cancellation request customer can call/whasapp on+91-7876900097 or mail on support@modrmart.com.
(d) On the receipt of order cancellation request, your order will be cancelled with immediate effect.

2. TERMS OF RETURN AND REFUND
(a) You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. We will not process return if you have placed the order for a wrong product model, colour or incorrect Product.
(b) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Modern Mart. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received.
(c) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 1 business day from the date of us verifying the defect or the non-compliance in the Product. The refund amount will be credited to the original payment mode opted by you.
(d) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us).
(e) The amount claimed as refund will be refunded to you within 2 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.


3. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact details:
Write to us on: support@modrmart.com
Call us at: +91-78769-00097

FORCE MAJEURE

Modern Mart will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Modern Mart reasonable control.

AMENDMENT

These Terms of Use are subject to amendments and modifications and may be updated from time to time by Modern Mart, without any advance notice.

ANNEXURE A – RETURN TIMELINE AND CONDITIONS

Category

Return Policy

Dairy & Bakery ( Dairy, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu )

Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts )

Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins )

Snacks & Branded ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring)

Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.

Raising a request for refund after delivery of order will result in your refund request being rejected.

Home Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners & Repellents )

Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness )

Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories )

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.

Raising a request for refund after delivery of order will result in your refund request being rejected.

Men, Women, Boys, Girls, Clothing Accessories, Under Garments, Socks and Stocking

7 days Returnable

You may return the Product, if the Product due to manufacturing defects only.

You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.

In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

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